Pamela Meggyesy

Review of La-Z-Boy

I haven't even received my chair yet, but I was ve...

I haven't even received my chair yet, but I was very put off by the corporate requirements the minute the store had made the sale. I was visiting the Springboro Pike Gallery near Dayton. The sales people were absolutely wonderful, but the minute the sale was made, the office people made me feel as if I was planning to stiff them for the money. I opted to put 1/3 down, and when I signed the papers, I see a very expensive delivery fee tacked on. I said I would pick up the chair, and I was told, that was required from the factory. ... They just called to have a pick up day assigned, but first, the corporate screen must have the rest of the money before they can go to the next screen for a scheduling. OH, I must use the same card i used at the store, and I can't put the balance on another card, or I will have to drive 35 miles to show them the card (corporate policy). It really makes customers feel like they are being hustled for the money, not as a possible repeat customer. So corporate, your stores are doing their jobs, but you make the customer feel less than valued.