alex de loza

Review of South Bay Mercedes-Benz

Very horrible service. I went to see a vehicle on ...

Very horrible service. I went to see a vehicle on their used car lot, test drove the vehicle and was ready to finalize the purchase and sign the paperwork but then they tell me that they can not sell it to me because someone else was going to see the vehicle later on and they wanted to sell it to them. Very UNPROFESSIONAL. The purchase process should be first come first serve, not pick and choose who gets the vehicle. Very UNHAPPY with their management and their customer service. Very rude, horrible service. It frustrates me that they wasted my time like that, if they had been upfront with me that the vehicle was already sold I wouldn't have had an issue. I feel very DISRESPECTED and INSULTED.