September 7, 2014

September 7, 2014

Ford Motor Company sent me a recall notice for my 2004 Freestar - Recall # and Description 11S25 Torque Converter Replacement.

When I inquired about bringing my Ford Van in for the replacement, I was told that I could make an appointment for AUGUST 26, 2014. The service team lady said that the replacement would be done THAT SAME DAY. I took my car in for the early morning appointment on that date.

After a week of NO COMMUNICATION from BEACH Ford, I called to see why my car was not ready.

No one had called to tell us that there would be a delay. The service team manager informed me that, "The part is on order. It will be in tomorrow, and we will have it fixed for you then. We asked if BEACH FORD could provide any kind of courtesy car for us to use. She said, "Not for a vehicle that old."

So now it will be TWO WEEKS later as of this TUESDAY, SEPTEMBER 9, 2014. Still no call from BEACH FORD and we have been inconvenienced. Either they should have provided us with alternative transportation, or at the least, asked us to bring our van back when the part arrived. Neither occurred.

In my family, we have always purchased Ford automobiles. If I should live long enough to need another car, it will be a FORD, but I probably will not have it serviced at BEACH Ford. Obviously we are disappointed with the TOTAL LACK OF COMMUNICATION from BEACH FORD. The Service Manager was never discourteous, just extremely inefficient.

Would love to give 5 stars to Beach Ford in Virginia Beach. However, if there were a rating LOWER than one star, that would be have to be my choice. I suggest one lower rating -- NEVER AGAIN! In our case the service has been EXTREMELY POOR, actually NON-EXISTENT.

Still waiting!