Extremely slow check in. They should send their st...

Extremely slow check in. They should send their staff for a typing course. Watching someone type with two fingers is most irritating
Then told that my room is not available yet - and I can leave my luggage and check back later. NOTE: It is 8:30PM in the evening - and the room is not available. I was not happy.

The clerk then backed off and a more efficient clerk took over. He offered me an UPGRADE to a Deluxe Suite - but did mention that the room faced the street and there was construction. I asked if I could still look out - he says you could probably. Well we get to the room and all the windows are pasted shut with sheets of paper - so an upgraded room with no View.

No porter assistance at all when you depart. We were lucky they held the door when we arrived. A total waste of money. It is interesting that the Manager cuts and pastes his same response to the "Good ratings" - while totally ignoring the real issues. So much for improving customer service when you don't want to face your issues.

A real waste of good dollars.