Dropped off my car 7 business days ago and Service...

Dropped off my car 7 business days ago and Service Manager contacted EFG on Tuesday (week ago yesterday). EFG was supposed to get back in touch with him on Wednesday (week ago today). By end of business on Thursday, no response. On Friday, he contacted me to ask me to contact EFG or to come get my car. After speaking with Amanda and then her supervisor, Jessica (Ext 8312) on Friday afternoon, they contacted my dealership to say they'd send someone out Monday to inspect the vehicle (assume to verify what needs repaired). At the end of the day Monday, I contacted my Service Manager and he said they (EFG) were supposed to get back with him on Tuesday (yesterday). On Tuesday, I was informed that the EFG Warranty Administrator would contact the dealership tomorrow (i.e. today). After my dealership emailing and leaving two phone messages, we still haven't heard from EFG today (in excess of the 48 hours you would expect as a maximum). The dealership has requested I contact EFG as the consumer; as such, I left voicemails .... I honestly don't think they even pick up the phone as I have yet to speak to a real person with the exception of a receptionist and some guy in I.T. when I input the incorrect extension ... it seems like they just don't want to even deal with the consumer. As I've never used an extended warranty company before (not even for a toaster at Walmart), maybe I'm expecting too much from EFG. In my business, you keep an open like of communication with your client (and their subcontractors) or you risk failure. Maybe I'm doing business wrong ....