LensonLine

This is my second time using this lens (EYEDEFINITION ACTIVE PLUS), and I need to tell you that this lens literally hurt my eyes. Prior deciding on using this contact lenses, I went to my optician and he recommended to use this as I have very dry eyes. The first 6 months, it was OK. Until I bought the second batch, then my eyes start to hurt, getting irritating, and eventually burned my whole eyes that I cant put them on anymore. So I want to return them, get a refund or exchange to the new brand (after a month I bought the package), Lenonline company said they cant refund because I opened the package. I was like what? If I didnt open the box then how could I know that the product is defected or not working? I mean this product needs to get in contact with the human body, and if I didnt open the box how could I know if the products works or not?. I talked to a representative, and clearly they didnt want to take any responsibility if they sell fault products and hurt your most important sensory part of your body as they said "they have a policy to NEVER REFUND THE MONEY IF ANYTHING GOES WRONG" So be AWARE, all the consumers who is planning to buy from this website, if anything goes wrong, the company dont care and they are not taking responsibility about your issue. However, they potentially breaking the EU of consumer rights law. According to the EU law in Belgium, if the product is not working, wrong manufactured, they have to refund or give us the new product. But since Lensonline have their own "general rules" they dont give refund (if the package is opened or make you blind). Good luck guys!