Barbara Dossey

Review of Round Rock Toyota

Received a warranty enhancement repair for the run...

Received a warranty enhancement repair for the running light/turn signal lenses on our 2007 Toyota Tacoma. Made an appointment to take the truck to this dealership in April 2015 for the repair. When I took the truck in, I was informed they did not have the parts, they would order them and call me when they came in. After a month I called again as I had not heard from them and was told the parts were backordered, they had no idea when they would be in, be patient and they would call when the parts were available. Waited 6 months to hear from them and called again and was told the parts were in; made a appointment for the repair on 12/15/15. When I took the truck in I was told the warranty enhancement program ended 11/30/15 and even though I had taken the truck in back in April and was waiting for a call from them saying the parts were in and that they failed to call me, that they would not honor the repair. The service manager, Jimmy, said for me to call Toyota directly. I contacted Toyota who then contacted the dealer asking that they assist us. I received a call from Round Rock Toyota's customer's relations person, Kathleen, who said she would see what she could do and call us back the next day. After waiting 3 days and leaving 2 messages, Kathleen called to say that even though Round Rock Toyota had failed to call us to tell us the parts were in and it was their fault the deadline was missed, they would not replace the lenses. Extremely disappointed in this dealership, since the error causing the missed deadline was made by them, they should be willing to make the repairs. Will never take our truck back to this dealership and when the truck is replaced it will definitely NOT be a Toyota. Over the years I have owned 5 different Toyotas, this is definitely the last one since this is the only Toyota dealership close to me,