Sent in my Nexus 6p for a screen repair through Hu...

Sent in my Nexus 6p for a screen repair through Huawei. I've dealt with Huawei before and had great service, but since it is now toward the end of the window they specified for repairs to be completed I contacted them about the phone. They referred me to futuretel, which is where they had me send the phone for out of warranty repair. This company has non existent customer service. I was put on hold and was unable to actually speak to anyone or leave a message before I had to give up and hang up. This happened more than once. I then tried to use their online repair status tool, but it did not work with my contact phone number, the number of the phone being repaired or the rma number I received. I then tried to contact them through the contact page of their site and it kept having recaptcha errors so I am unable to find out if my phone is actually being repaired or not and how they would like to be paid. Very frustrating, definitely would not chose to use them.

ETA: I did finally get them on the phone. They were apparently not going to send back the phone until I paid which would be fine except that they never got in touch to ask for payment despite having my phone number and email and telling me that they would contact me to ask for payment. They also said they did not have my email to ask for payment but it was on the work order that I sent with the phone along with my phone number and address which they did have. So now I will be waiting another week for the phone to be repaired. Still not impressed with their customer service.