V Maxeno

Review of The Fairmont Hotel Macdonald

The star is for location and lounge area, but thei...

The star is for location and lounge area, but their service just didn't meet expectations you would have for a Fairmont.
A week after we left and after 3 emails and a note when checking out, I am still waiting for an answer on my bill. You feel staff is missing the 5 star approach to customer care and service.