My mom really hates the way your system is set up....

My mom really hates the way your system is set up. she waited over 3 hours for someone to see her. You guys made sure as soon as anyone comes in you have them go immediately to triage but make them wait hours to be seen..And not just her there was a man who clearly had a head/neck injury but yet he waited as She did (unreal), he could have passed out, hemorrhaged or even died.. And to add insult to injury there was pizza being delivered WHAaaat!! I know everyone needs and has a lunch and break but being 1.ignored 2.aggitated 3.in pain ( reason for being there). But to see that and having sat for so long the majority of us were not pleased.. I ve also experienced some GREAT!!things at UAMS but only in me or a loved one being admitted. YOUR ER Department definitely needs to do better.. if at all possible she will NEVER use your emergency department again. No One should ever have to wait THAT long to be seen.. it s enough that you re in pain but to have to sit hour upon hour and endure that pain ..waiting .. hoping that someone will see you soon cuz apparently you re there because you can t take it and need to be seen, your whole set up defeats that purpose. My mom finally left ( after 3 1/2 hours)went home and endured her pain through the night and went to another facility the next day and it wasn t even a 3 hour process... pitiful