Vinny Lou Review of Mountain Laurel Resort and Spa...
The hotel staff checked us into an unmade room! Wh...
The hotel staff checked us into an unmade room! When we walked in there was still garbage in the trash, unmade beds, wet towels in the bath tub, the toilet was unflushed and the list goes on. We go downstairs to inform the front desk and they send someone to validate our claim. What type of system do you have in place where you check your guests into unmade rooms, this is almost unheard of in the hospitality/lodging business. We had to wait 2-3 hours for someone to come and clean the room. The hotel is outdated, the furniture is quite old, the popcorn ceiling is cracked and peeling, the sink faucet had build up residue from pr we evious guest... the pool had pieces of the ceiling tiles floating in it. I won t ever be coming back to this place again.
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