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Stuart Bailey

3 years ago

Staff and hotel is a joke. I am a Platinum Premie...

Staff and hotel is a joke. I am a Platinum Premier Elite but due to an emergency my wife arrived one day before I am able to. They treated her like a criminal on WiFi and Concierge lounge access when she asked. Customer Care at Marriott was no help. 1750 life time stays and this is how you get treated. They won the battle but lost the war.

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