I took the van in to have some work done, they cal...

I took the van in to have some work done, they called back and said they couldn't get to it even though I had an appointment. Stokes picked van up mon morning and still didn't get it done. One of the doors is sticking and defrost doesn't work. Should not take 3 days. I'm glad stokes is changing the battery I didn't ask them to check or have a problem with. Not pleased with them at all.