Vishal

Review of Zimplistic Inventions

Very bad customer service. Here is my story:

Very bad customer service. Here is my story:

My Bua had ordered a rotimatic before and she told relatives about it. They were excited because the product seems to be working well - so we tried to order two via a referral code to get a discount for recommending the product. That discount-code, which is generated on their website, did not work - on their website. After several hours of chatting with the customer service and a phone call they ensured that they would fix this issue on their website and get back to us within 24-48 hours - what never happened.

Out of the blue the link worked a week later, so because Bua liked the product I ordered the two pieces. The usual dispatch time is 3-7 days according to Rotimatic's website. I ordered the product on the 10th of August and until this day it has not arrived.

I talked to Rotimatic to ask for the parcel and they said "it is stuck in customs - please contact them." no help whatsoever. It's "your problem" now. So I did and they told me, the parcel was stuck because no address was written on the parcel. Great job.

The second order was cancelled, because they assumed it would be credit card fraud - since I ordered the same product to go to the same address with the same account. So one was going to be delivered andthe other on not so much. Great logic there.

The worst thing is, no one notified us. Nobody aussmed it would be necessary.

Worst experience in customer service so far.