The beach is amazing and most of the staff is grea...

The beach is amazing and most of the staff is great. The check in went horrible. They lost our reservation, the computers were down and we had to wait 30 minutes at 2 in the morning and then were given the worst room in the hotel despite being platinum status. We asked to be moved after we woke up and was helped by an extremely helpful employee that made sure we were taken care of. So day crew is good, midnight shift not so good.