G Miles

Review of FiAMMA, MGM Grand

Horrible service! Worst restaurant we visited in V...

Horrible service! Worst restaurant we visited in Vegas. Many of the reviews talk about how slow the service was, however; ours was the opposite. We asked for a seat on 9/25/2017 at 9:15pm. The host said he could fit us in at 9:45pm (15mins before they close). When it was time to be seated it was another hostess who sat us. We asked her if it was okay since it was so close to closing. She assured us it was okay, because we were prepared to leave if it was an issue. She pulled out the chair for my wife, placed the napkin in her lap and handed me the wine menu. Our problems all stemmed from our server, Johnathon.
Here s the list:
- Before saying hello or anything, he said the kitchen is about to close
- he never told us the specials
- he only recommended food that it would take the kitchen a few minutes to make
- he rushed our food order
- he interrupted our conversation multiple times even after we told him that he was being rude
- when the food came he tried clearing our plates and sending the bus boy over multiple times while we were still eating
- he brought the check while we were still eating
- he asked us about dessert while we were still eating
- and he hovered behind us while we paid the check so he could take it away seconds after I put down the pen.

This type of service is fine for an airport if I m trying to catch a flight but not an OpenTable restaurant in a resort hotel and casino. We were the last ones seated, but 8 tables were still there when we left. Didn t bother complaining to the manager because the meal was already comped by MGM because of construction noise. Although, I ve literally had better service at Chick-fil-A. The two stars are only because the food was okay and the hostess did an excellent job seating us. The rest of the service is severely lacking though.