Reed Davis

Review of The Henderson, A Salamander Be...

Beautiful new resort, pool is great for kids. Staf...

Beautiful new resort, pool is great for kids. Staff is kind and seems to want to help but there is obviously some major communication problems between guest services and housekeeping. After multiple requests over a few hours for pull out couch linen(over booked double queen room booked) we had to go find a house keeper and get them myself.
We have stayed several times because our kid love the pool and beach is phenomenal, right next to state park.
Only problem with this place is housekeeping never seems to get our requests for service even after being away from room for hours and being promised it will be taken care of by front desk.
Seems like not enough staff and a computer/messaging system that either is not being checked or no one is trained to use.

Overall great resort but had to give 3 stars due to cost of rooms one would expect to have better quality of service. Hopefully they get the issues worked out as we really enjoy the place just the housekeeping needs improvement.

Not to say the room wasn't clean when we got there, it was very clean when we arrived. They just couldn't seem to get it cleaned even when we were out most of the day(9am-2pm and then 330-7pm for dinner).
Even would give them a call each time letting them know we would be out for a few hours.

Based on my experiences I don't think housekeeping was getting our messages.

Add some more staff and improve training they should be able to provide a 5 star experience no problem. The resort itself is excellent.