Rebecca L

Review of The Chanler at Cliff Walk

We came to Chanler, excited to get away and have s...

We came to Chanler, excited to get away and have some relaxing alone time. We paid $1000 per night and expected the room and service to be excellent as described in many other reviews online. The first night was a nightmare. Despite me explaining to hotel staff that we prefer a chilly room at night, they left our fireplace on while we went to the bar for a drink, and when we returned the room was scolding hot. Hotel staff tried to help but the only way to fall asleep was with the door wide open, which is dangerous and awkward. We had to sleep fully clothed. In the middle of the night the hotel turned on the porch lights, which made sleeping even more difficult. We eventually fell asleep, and the room cooled off by morning.

We spoke to the manager in the morning, explaining that we had a really bad night, exactly the opposite of the experience we paid for and expected. We were surprised to hear that she hadn t been informed of the issue already, since we told the night staff the evening before. We were also surprised when she did nothing to right the wrong, despite assuring that she would. It s okay to make a mistake, but it is all about the recovery. The Chanler did not handle the situation well, leaving us feeling deceived and mistreated.

The hotel bar and breakfast were excellent. But please think twice before paying $1000 for your room, and if you do, set your expectations appropriately. We will return to Newport but we will not be staying at the Chanler.