Trevor Smith

Review of Toyota of Alvin

Crooks is what you will find at this dealership! I...

Crooks is what you will find at this dealership! I bought a Lexus by phone from over 200miles away from this dealership. The truck was listed for $29,791 but when negotiations began the salesman added tons of accessories that were not asked for and the total w/TTL went to $35,421. We talked a bit but he charged me $1,895 for paint and fabric protection. But at check out (18 hours later) he switched the numbers around and was lying to me the entire time over the cost of everything. Paint and tire protection is $171 but he added the remaining $1,761.33 from the paint and tire protection to the vehicle price. He inflated the cost of the accessories to boost the overall cost of the vehicle. He completely swindled me out of my money and misrepresented what I was paying for the entire time! Not to mention Brian Perez the finance manager took 18hours to get me the paperwork and still has not filled it with my loan holder correctly. I guess that s their MO: wear customers down, make a deal and change the numbers later. I called Brian and others for days with no reply and my loan holder called him with no reply either.

I called for days, no representatives were helpful what so ever til I finally spoke to the General Sales Manager. He was a jerk putting it extremely politely, he steamrolled over everything I said, raised his voice numerous times at me and accused me of being the deceptive one despite the physical evidence I possess. He was just reaching and not even listening to the concerns I was voicing. He claimed it does not matter what his sales people do, the bottom line price is final. I told him about the issues with the finance manager and he claimed he would have Brian call me back 15 min later. He never did and I m stuck waiting on these people to actually do their job, like that will actually happen.

If you are buying from them, check your numbers during and after negotiations, do not let them cajole you and most of all find some reputable dealers to buy a vehicle from because you will not find them here!