While the issues that we had with our stay themsel...

While the issues that we had with our stay themselves were frustrating (including inappropriate fees, not having soiled crib sheets changed despite reminding daily, being in a 2nd floor handicap-inaccessible villa room, etc), it was above all our interaction with the assistant front office manager that troubled us the most. His offensive demeanor made us feel threatened and uncomfortable. We contacted him over the phone after we checked out to discuss an inappropriate fee. His responses were surprisingly and disproportionately rude so we let him know that we will be writing a negative review of our experience. He responded that you can make any point that you want you re still going to be charged no matter what you say and then hung up the phone on us! I did not curse or raise my voice during this conversation despite feeling like I was being attacked. We were shocked at his response, especially in light of the hotel's errors that contributed to a disappointing experience. This person (whom I won't name out of respect) should not represent the Marriott brand and will make us think twice about staying at any Marriott in the future.