Shawna Young

Review of Capital Dodge | Chysler | Ram ...

Firstly, THANK YOU Kyle at Capital Dodge, for your...

Firstly, THANK YOU Kyle at Capital Dodge, for your understanding and passion to make this right. After looking into the situation you made it right. As angry and stressed as I was over this, you were calm in the face of my storm. You were empathetic and understanding. You made it right. I appreciate all you did for me. You kept me updated on your progress and this afternoon you called me with the great news that Capital Dodge was replacing my rims and tires. Thank you. Thank you. Thank you. I am now changing this 1 star to 4. After this experience and dealing with Kyle, I really feel like my satisfaction as a client is really worth something to them.

Called Capital Dodge in Kanata today to book an appointment to have my winter tires put on my Jeep. They "were" in possession of those winter tires. I'll admit, I didn't have them installed last year so they've had them for 2. But does that give them ownership of my tires to sell them? The response, " Well we called you asking if you wanted to book an appointment to have them installed." AND?? Did you tell me in that voicemail that you were going to sell them? Did you send me a letter informing me that if I didn't pick them up, you were going to sell them? Nope. You didn't. Oh!! what about when my transmission blew last year and you had my car for almost 5 weeks? Don't remember that being brought up?So not ONLY did Capital Dodge make money off my purchase of these $1300.00 tire and rims, but you made pure profit selling them AGAIN!! So what do you expect me to do? "Oh! But we called you?" Ummm no. Wheres my money from the sale of these tires and rims? You owe me tires and rims. I will not accept less. Now I'm waiting for someone to call me back.....I'm thinking that's not going to happen