I came in to fix my watch, they told me to come ba...

I came in to fix my watch, they told me to come back in two hours, have waited for 2 hours plus extra 20 mins to receive the text that I can see the technician. Then they told me to sit and wait for another 10 mins. If you told us to wait and if the timing is late vs the plan then a text should be sent to us so we know how long more to expect. Can t believe that the Apple service is so lousy.