I had Safe Home Security for 6 years. Cancelled my...

I had Safe Home Security for 6 years. Cancelled my service, got a confirmation letter account was closed, sold the house and moved to Florida a year ago. Somehow Safe Home Security made a mistake and sent my account to collections a year after it was closed. Safe Home acknowledged the error and are trying to fix it. I did reach out to Hillcrest Davidson to try to get this squared away. It's not their fault that another merchant reported my account to them in error, however after giving Hillcrest Davidson a call, I am appalled at the customer service I received from them. I spoke with an associate named Travis who was extremely condescending. He was extremely rude until he pulled up my Safe Home information and found the error himself. Then I asked to speak with a manager and they connected me with Joel who was even worse. I told him I wanted to complain about the customer service I received from Travis. Joel told me they do collections and there isn't any customer service involved...........now it all makes sense.

Steer clear of this company!!!!

There is a clear misunderstanding of how to treat people here. Just because an account is sent to their company does not mean there is a debt. Their unwillingness to listen hinders their ability to be effective. If you are a merchant looking to hire a company to do collections work, I would take note of all the negative reviews. Trends don't lie.