After a telephone consultation for a referral lett...

After a telephone consultation for a referral letter, I was told that it would be forwarded to the healthcare provider and that I would receive a confirmation email. When I returned from vacation two weeks later I had no confirmation email and the care provider had not received anything.

Health Center Lombok told me that they had printed the referral and that he had been waiting for me for two weeks. Without prior notice. This costs me an extra two weeks waiting time, if not more. They cannot e-mail him now, 'because that is not safe' and also cannot send it digitally to the care provider, 'because it has been created in the wrong system'. They can send it to me by post ... Then I indicate that I want to file an official complaint, but apparently that can only be done manually by coming by and filling in a form.

Does this practice still live in the eighties or something? Who fills out a paper form these days? I've never had any complaints about my home doctor, Dr. Van Stralen, she is a great GP who has always helped me well. But this health center's system is in need of a serious update, and the communication is nothing short of crappy.