edgar botello Review of Pheasant Run Resort & Spa
Called day of at 11:30am for early check in. They ...
Called day of at 11:30am for early check in. They tell us they are sold out and can't accommodate...no big deal. Arrive at 4pm check in time and room isn't ready. No big deal again, but then 40 mins pass by and we see about 20 guests get keys as they arrive. We still need to get ready so we ask for any clean room available. They accommodate us with a double bed room, so at least it getting a little better right? WRONG they give us a key that doesn't work. Have to go back to front desk, wait in line again, then bell man walks us back to room to "try" key as if it was user error. It doesn't work so he uses his master key and let's us in. They stated we could stay in room if we wanted to which we were going to, but now we have to go back for a working key room. At this point we rather just go home instead of staying here. The most annoying part was when we were waiting in lobby for 40mins is that we saw 4 manager/lead/supervisor type of workers all chit chatting like there wasn't a line up to front front entrance or as if they were clueless to rooms not being ready! Never been here nor will I ever. Also, definitely passing onto our company who booked 50 rooms this was a very bad idea. Not only because of one bad experience, but because later we heard other coworkers saying they had issues as well waiting for their rooms. Rooms are out dated, tube TV, remote has tape holding the back battery clip, but I will say room was at least clean.
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