Anon Anon

Review of Cannon Cars Limited

I booked a taxi a week ago with Cannon Cars for pi...

I booked a taxi a week ago with Cannon Cars for pick up from Luton Airport at 5 pm on 27th October.

I called again on the day from the departure airport at 11:22 am UK time and the lady confirmed the booking and all was good for 5 pm pick up.

We boarded our flight and landed at Luton on time at 5 pm. Waiting in baggage claim I picked up a voicemail from Cannon Cars (left at 13:45) telling me that they had checked my flight and it was due to land at 21:45 and they changed the booking pickup. My flight was actually on time and I couldn t challenge this as we were airborne at the time with my phone in flight mode.

I called them and they insisted that a website told them our flight was due at 21:45. They said they could send a car but it would take 2 hours from Bromley to arrive at Luton. Of course I declined and my family used the Thameslink train service to get home.

I did some investigation today and found the same flight number departs and lands at different times each day. On 27th October, my date of travel, it arrived 17:00. On 28th October, the following day, it arrives at 21:45.

I won t be using Cannon Cars again as they can t be relied on when it matters.