Buyers beware!

Buyers beware!

I purchased my house in 2013 and after two years in the house, the concrete was flaking and eroding. I understand in a climate like Alberta, you will encounter wear and tear on a driveway. This is beyond that.

In some spots, I can visually see the stones that were in the concrete mixture. I am not even able to wash dirt off the driveway because the concrete flakes off. Not only is mine destroyed; all my neighbors (New Castle) who have Sterling homes have the same issue.

I was told that the warranty is no longer valid on my drive way. The frustrating part about this is I addressed the concrete issue at my one year walk through. The warranty technician on scene said they could not do anything about. Now with time passing, the concrete is looking even worse.

I wrote a letter to Sterling a couple years ago and I had to inform the sale manager because no one answered me for 6 months. The warranty manager at the time wouldn t answer my phone calls or voice mails.
When I finally got an answer from then, they offered to split the cost 50/50 with a request for $2,500. I turned them down because to me, that was not fair. They should be standing by their product; especially for something that should last as long as concrete.

I understand there will always be issues and nothing is perfect What bothers me the most is a company that won t stand by their product and who hide from issues. I had other issues with my home, but it was all within the first year and minor things. Once a big issue came up, the treatment was different.

The salesmen who worked in the show home, was the only one who helped me out. He was a lot of help and great to work with; but unfortunately the rest was a letdown and I will not support this company again.

I told them I would post a review about the company because I was unhappy and they didn t care.

Buyers beware! If you want proof before you buy, drive around the New
Castle Neighborhood and look at the drive ways. You can spot Sterling from your car.

Update: After posting this, the new Customer Satisfaction Manager reached out to me. He took care of my problem and was great to deal with. It was 100% covered by Sterling and now several other drive ways in my neighborhood have now also been fixed.

I am keeping my review as one star because overall my personal experience was not pleasant and exhausting. It was frustrating to me that it took me this long for a proper outcome. The average person may not be as persistent as I was.

It appears with the new position, Sterling is trying to handle these issues properly and hopefully moving forward that continues. I am happy this has finally been resolved and I am confident that new buyers will get better customer support with the current Customer Satisfaction Manager. If this individual moves on, Sterling should continue to support this function as it was desperately needed.