This place is so rude. I called to have a bottle o...

This place is so rude. I called to have a bottle of champagne sent to a friend on her birthday as I couldn't make the dinner. First they didn't have the bottle I wanted from their menu posted online, the girl claimed the menus change constantly and aren't updated. Then she told me there was an automatic 20% gratuity on the 45 dollar bottle. Plus tax this would come to 60 dollars all for a nice deed. I get that the waitress needs to be compensated for her time but she didn't even help me pick the bottle and wasn't involved at all in the process. So I told the lady I would think about it and call back. To that she responded "our dinner service starts soon so we won't be able to take such orders over the phone after 5 because we will be busy". Basically giving me an ultimatum. Needless to say I decided against sending the bottle.