On trying to open an account at an existing custom...

On trying to open an account at an existing customers address I was met with various hurdles followed by two diffente operators hanging up the phone. My husband who is Irish, made the same enquiry and there were no issues with the operator that processed the bin exchange in quick fashion. My name seems to be pretty easy to understand when I provide my bank details, but pretty hilarious and imposible to spell by the the operators. I know that other none native English speakers have experienced similar behaviour. So is it common practice for you company to treat customers like that or is just pure ignorance?