Anthony Greco

Review of Sheraton San Diego Hotel and M...

I came for the national AVID conference and our ro...

I came for the national AVID conference and our room was charged to our district (9 educators came as a group). I was told on two different occasions by front desk staff my room would not be billed the resort fee. The last conversation took place upon check out. When I returned home a day later my card used for potential room charges was charged $89.77 for the resort fee. No other person in my group was charged indicating the other front desk staff had communicated correctly. I have filed a disputed claim directed from the front desk. I spoke to an individual on the phone, and two days later received a generic email stating I still would be charged with no credible reason. I realize in the grand scheme of things $89.77 is not a huge charge- but it is when you were misguided, and as I professionally attempted to be compensated only to be brushed aside. Very bad business etiquette. My recommendation is to check your bank statement days after your stay so the same does not happen to you.