Staff are very nice and friendly, but very, very u...

Staff are very nice and friendly, but very, very upset about the scheduling process! Had a 10:30 am appointment for a simple checkup. After sitting in a small windowless room with a restless and extremely bored dog for two hours a tech came in and politely apologized for the wait. Then asked some simple questions that I think could have been asked at check in. After another 30 min and still in a silent room we left. Why do you even make appointments if you can't see them for 2 1/2 hours I didn't appreciate wasting on my day off. I appreciate your friendly staff but I will NOT be back.