I rated the old ER 5 star but after one new ER att...

I rated the old ER 5 star but after one new ER attending refused to get a hold of the right person to refill my 81yr old dad's pain pill(whose kidney by the way was removed). Saturday: Doc: 'We can't, take it to the legislators. (Picture a wounded elderly reaching out to the very facility that cut your loved one open in agony). He needs to be evaluated here." I thought when you cut someone for any reason, you'd have a clue when the wound stops hurting and why would he need evaluated through an ER due to pills only covering two days without telling the patient :FYI, you'll need to walk or drive to the ER if you run out of pill. It's legislated you have to be evaluated.
Me: What if we're out of town. His doctor can't help him for relief?
Doc: No, that's why there are ambulances.
Me:?????? What a racket.
I'd like to just apply the Golden rule:
They'll come to my weekday pasta shop and I'll have them come back for the sauce on Monday as they happen to order the pasta on Friday. What a service. It would be very unforgettable, right Doc Perez?