Rachel Elizabeth Review of flour
HORRIBLE! Power went out at some point overnight -...
HORRIBLE! Power went out at some point overnight - which understandable to have some hiccups... HOWEVER, it was handled VERY poorly! Only 1 register working with only nonbank card or cash available for transactions.... BUT they don't tell you that or even that the power went out or was out BEFORE shopping. Spent an hour shopping after 12 hour night shift only to completely check out then to find my card was declined.... only option they gave was to go to an ATM somewhere to pull cash for the 200 dollars spent. NOTHING was mentioned prior to purchase.... inside long line of people waiting to check out only to find they didn't have a way to pay. Ended up taking business to PickNSave.... will probably keep our business there now because of how poorly the situation was handled by management of Festival. Things happen... power outages happened... but not informing your customers should NEVER happen. A simple greeting letting us know the situation or payment options when we walked through the door would have saved us time, their service, and our future business to the store.
Comments: