Review of Hotel nhow Berlin

3 years ago

Good day,

Good day,
Shaprina here, I am an American living here in Europe for the past 5 and 1/2 years. My friend and I recently had the opportunity to stay at your hotel for her Birthday weekend 18-20 January 2019. This was my 4th trip to Berlin and the Birthday Girl's 1st. This was both of our 1st time at an nhow hotel. In one word... "Amazing", we was truly pleased with the entire experience.

Let us fast forward to Saturday early evening, I went down to the bar with some leftover food we had from the Big Birthday Dinner we had the night prior. I asked the young man behind the bar for assistance to get the food warmed up. I do not recall the bartenders name but, he secured the bag of food and went to the kitchen. He came back very quickly and stated that they cannot warm up the food. He had no other helpful suggestions for me. This is absolutely absurd and unsatisfactory, not to mention very poor customer service. Like, I mentioned earlier I travel often and I often times will have leftovers from restaurants. I have never ever ever been turned away like that or atleast given an option of a microwave being brought to my room. This answer was not acceptable or ok with me. I immediately went to the Check-in desk where Shadeen was on shift. She politely greeted me, I briefly explained to her the situation and what I was trying to accomplish. She said let me see what I can do. She got on the phone with someone (Which I later found out was Richie) and hung after a brief synopsis. She grab the bag and said she will be back shortly. During this time, Richie came out to his desk and we started talking. He was very pleasant, professional and empathic to my immediate need to get my food warmed up. Apparently, he suggested to Shadeen to warm the food up in the employee break area. She came back with the warm food on two plates, utensils, napkins and on a serving tray. The bottom-line, they both went above the normal protocol to assist and demonstrate outstanding customer service. That small gesture that literally took 5mins meant a great deal to the Birthday girl and I.

To sum this all up, we want to Thank you and your phenomenal staff Nebil, Richie and Shadeen for making this my friend s best time since coming to Germany. She is definitely not a fan of the lack of customer service she has experienced here thus far. These little acts of professionalism and kindness made her Birthday weekend memorable in a very positive way. Please extend to the 3 named staff members Many Thanks again. I may see you ll again if I come to CSD Berlin in late July.