Jasmin Bergmann

Review of Cineplexx

Funny system: in the 1st floor you have to buy tic...

Funny system: in the 1st floor you have to buy tickets and you will be referred to the 2nd floor for the drinks and snacks.

Yesterday visit, very long line. At least 15 people. The queue seemed to be moving very slowly until not at all, as we went back down to buy something, we were told that the counter is already closed, although it was still staffed. We drove up again and lined up again.
Since the movie could start any moment, I sent my companion so that at least HE did not miss the beginning. After I finally went and then went into the hall, I missed a few minutes from the movie start !!
That could have been avoided if there had been more than two cash registers open, the third employee would have taken care not only of cleaning the machines but more of the line, and tens of employees instead of going back and forth to the two colleagues behind the counter would have supported !!
Maybe you should rethink the system ... we go to the cinema 3-4 times a month but in the future no longer in this!
Incidentally, I got an AW, the same of an automated answer - 0815!