James Hunt

Review of Fairmont Resort

The room was great, view was nice and location is ...

The room was great, view was nice and location is amazing. However it really lacks any sort of charm or specialness.

I came here as a kid with my family and thought it would be a great place to take a partner. There was no porter, we felt judged for asking about the free wifi.there was no pizzazz, energy or care from the staff. This is probably top down however as everyone is pleasant.

There was one member of staff who did embody a level of magic and energy who we ran into on two encounters - he really cared and loved the place, made us very happy to be there.

Embers restaurant can make some great cocktails! However, starting off with large hair in you entree really makes you unable to really enjoy yourself. Plus the service was rather poor.

Adding multiple amenities such as the new ice rink is great fodder for marketing. But just because you have many things doesn t mean they are done well.

A place like the Fairmont in the blue mountains really ought to make you feel special. It just doesn t (aside from that one member of staff -deserves a pay rise).