The reception is insufficient to manage so many ro...

The reception is insufficient to manage so many rooms, the area dedicated to Accor members in fact used by all customers. Being a gold member I requested an upgrade to a higher category which I did not obtain when the hotel was not full.
I had reserved 8 nights in a 9th / 16th floor room including breakfast for 2 people with the express request: far from the elevator, and the room was in front of the elevators, no modification possible at the reception, end of non-receiving firm . I found a certain lack of consideration of the customer.
The Lobby, the terrace and the bar show lack of cleanliness and maintenance.
In short, I did not feel at all in a 4-star hotel from the Accor group! However, efficient and helpful maids and waiters.