I enjoyed my stay but when I tried to resolve an i...

I enjoyed my stay but when I tried to resolve an issue with being billed x 2. Tried resolving issue with person working whom stated they were a manager and also did finances for the Inn, wouldn't give me their name or managers name and rudely answered my questions and hung up on me. I'd expect this out of a fast food place but not an Inn. After she yelled at me , I'm sure a coworker walked up because her tone changed and she started stating I was yelling and cussing, when I was the only one whom maintained a calm demeanor. Since my days in the Marine Corps I pride myself in always maintaining tact. I don't yell or cuss. I hope a supervisor see's this review. She wouldn't give me her name or supervisors name.