1) I booked a 22 seater coach not being advised th...

1) I booked a 22 seater coach not being advised that it was a 22 seater with the driver, so one of the group had to stand the whole way.

2) My son called the driver at 11.30 to check everything was ok before leaving the venue, the driver told him he was going to be late, to call the office.
He called the office to be told the driver wasn t going to be late, so they left the venue to head off to the pick up location.


The driver that eventually turned up, over an hr late had no driving hrs left, so drove to Hackney and then had to wait another 30mins for another driver!!!

The kids got home eventually around 2am!!!

This is not except-able leaving people stranded like this, I totally understand running a bit late and forewarning them, so they'd stay where they were and stayed safe, but the service they ve received from you has been appalling.

And sending me an email at 1am this morning, which I m not going to read was irrelevant!!

You left a group of kids stressed and a group of parents really worried!!

I ve contacted you twice with no response not even an apology!!!!!!