J

Jenna Hokanson

3 years ago

This is a very challenging review for me to write....

This is a very challenging review for me to write. While the hotel itself is beautiful and the beach location is supreme, I had a very negative experience staying at this hotel. They always say don't judge a book by it's cover and I made that mistake at this hotel. Although everything appears to be sanitary, it is not. My husband and I both got food poisoning two separate times during our stay at this property. The first instance was following our dinner in the restaurant. I'm not sure if the ceviche wasn't made properly or if the kitchen is just unsanitary, but something about the meal made us both get food poisoning. The second instance was following our liquid diet two days later (out of fear of consuming food). We both believe the ice in our drinks was enough to make us sick again. The staff at this hotel didn't seem to understand the severity of our illness either. They refused to take the blame and said we must have gotten sick from something else even though we never left the property in 4 days. My advice? Although more expensive, stay at the Luxury Collection hotel down the road. I know many people who have stayed there and I should have taken their advice myself.

Comments:

No comments