Iram Aslam

Review of Slough Borough Council

Why doesn't anyone ever pick up the phone? Numerou...

Why doesn't anyone ever pick up the phone? Numerous times I have called over the past 2 months and never get any joy. When I choose the call back service only once someone called me back and that was hours later! If you don't have enough staff to cover the phones, then employ more staff! The council are so quick in chasing late council tax payments but don't bother to help when us residents need any help! Also maybe you should train your staff to sound happier and not miserable! Says it all about how they feel working in such an awful environment!