Ashley Martin

Review of Lodge of Four Seasons

If I could give it a 0 I would! Can t rate the ...

If I could give it a 0 I would! Can t rate the room or facility since we were unable to get a room even though the first night was paid for in advance with reservation booking. At the 4 pm check in, we were told rooms weren t ready due to COVID precautions. We asked when we could expect our room to be ready and the response was as I tell everyone, I am the front desk not housekeeping . . We left our phone number and was told they would call when room was ready. After waiting the first hour, we stood in line again (with others waiting on their rooms) asked another employee and still no room. We had a chance to walk around the facility and found the only indoor eatery/bar was the higher end steak house. Everything else was closed indoors. Outdoor bar was open near pool. We decided to leave the facility for dinner and by 7 still did not receive a call. When we called and asked, room was still not ready!! Ultimately we asked for a full refund and found another hotel to stay for the 2 nights. The manager did honor the request of a refund, but the service was severely lacking. Highly recommend looking elsewhere for accommodations. We stayed at Margarittaville Resort at the beginning of our vacation and we loved it there. Sorry Four Seasons, but there is no comparison in customer service.