Jason Perlewitz

Review of The Churchill bar and bistro

I was very disappointed in my stay at this particu...

I was very disappointed in my stay at this particular Hyatt. One of the elevators was down the entire duration of my stay (9 days). This resulted in very long waits for the elevator and severe overcrowding during popular times. Also, they have no convenient stair access, so even though I was on the 2nd floor, I was forced to always use the elevator.

Second, there were multiple days that housekeeping did not even bother to show up to my room to tidy up, despite me never using a privacy sign and me always being out of the room by 7am every day.

Last, the most frustrating part, the housekeeping lost one of my possessions that I left on the bed. The hotel refused any responsibility and told me there is no proof and to call the police if I am not satisfied with their findings.

Hyatt has just lost a dedicated Rewards member. I will certainly take my business elsewhere for all future travels.