I live at Tresser in Downtown Stamford. I must say...

I live at Tresser in Downtown Stamford. I must say that management Timothy Sweeney and Samantha are the worst property managers that I have come across since living at this property . They are unprofessional, lacks accountability and they do the bare minimum to resolve tenant issues. I have tried to pay my rent twice online and every time I put it through Waterton management closes my online portal and refuses to give me a valid explanation as to why they keep closing my online portal. I tried reaching out to management at Tresser and all they could tell me is that my account number was either incorrect, closed, or had insufficient funds. I explained to them that none of their theory is true as I am looking at the money in my account now and even went as far as to call my bank to see if there was an issue on their end. The bank checked the account thoroughly and reassured me that account is not closed, and verified my account balance and account number. Even after doing all of this with my bank and getting back on the phone with Tresser to let them know what my bank has said, and I even volunteered to show them my account with the money and a statement but they reiterated that there is nothing that they can do and Waterton Corporate will not reopen my online portal to allow me to pay my rent online. I even tried to explain to Timothy and Samantha that because of COVID19 pandemic the Chase bank in our area was temporarily closed so if there is anything they can do to rectify the situation I would be grateful but instead of trying to meet me half way Timothy Sweeney blatantly said your check bounced even without credible proof and Samantha said that I should use the Post Office or Money Gram to purchase the check, even though these two entities will charge me an extra fee to purchase the check. I say this to say, Waterton team has left a bad taste in my mouth and I have never felt more unheard and discriminated against. It is sad that they would rather see me go out there and get sick from COVID19 instead of having management go in to override the portal system. After all, their system is flawed.