Nik Wyek

Review of Roots Canada Ltd

Just had a terrible experience in here - looking a...

Just had a terrible experience in here - looking at a handbag that clearly has damage and the sales girl says "it came that way in the bag" and refused to ask her manager for further discount as it was a floor model.

It was of course the last one they had, so I spoke to the manager who offered to clean the bag and said "it would look new". WELL of course it didn't, as it was scratched all over inside and out. He wouldn't offer more than a 10% discount on the bag which was 300$ base price with no sale, so I really hope that they have to mark this item down at the end of the season Just to get it out of their store and lose money because he refused to offer more discount - I even said I would accept it as a final sale if he gave us so much as 15% off.

For a store that had no one in it, he really didn't seem to care that we walked out with nothing. Great manager there *sarcasm* and a staff that lies to their customers. Never going here again - not to mention the staff were all talking to each other or on their phones the entire time and only one person offered to help us (who then lied to try to make a sale).