I am a platinum member at Starwood/Marriott and sh...

I am a platinum member at Starwood/Marriott and showed up at this hotel close to midnight after a long day of travel only to find the hotel had cancelled my reservation without telling me. They were booked solid so I was left without a place to stay at midnight. After speaking to corporate they said this was completely the fault of the hotel. They own the aloft next door and struggled to get me a room there and honor a rate comparable to what I had. Sheraton is supposed to be higher tier than aloft, frustrating to say the least. Bad.