Had an appointment at 8:30 I arrived at 8:10. My s...

Had an appointment at 8:30 I arrived at 8:10. My service consultant Todd Wilson assisted me with finding out what was wrong with my vehicle. Told him there was some braking and shaking issues with the vehicle said he would have somebody look at and he would notify me when the problem was found. I then waited in the lobby until I either heard my name over the intercom or was going to meet me in the lobby. Two hours had past and I heard nothing which prompted me to find out if he had any word on the vehicle. He had the paperwork in front of him and said it was pads and rotors that needed to be replaced. I told him to fix what needed to be fixed and to do an oil change. He then said that it would be ready in 45 minutes and that he had the parts on hand. An hour and 15 minutes went by and I still did not hear from him. Which sparked me to see if vehicle was ready and it was ready without any notification from Mr. Wilson. I am quite disappointed in the lack of notification and how long he said it was going to take. I highly suggest in the future that these things are known to the customer that have been waiting in the lobby for three and a half hours on a rotor and pad replacement with parts that were available at your dealership. If your time is important to you I highly suggest you go somewhere else. Or the dealership create some sort of notification system to the customer on when the vehicle will be ready. This process could have only taken an hour and a half, but now it is almost 12pm.