Luc Onzeweb

Review of Hotel nhow Berlin

I preferred to let some time pass after our stay t...

I preferred to let some time pass after our stay to write my opinion in order to remain factual.

I had booked the Berlin Nhow at one of my favourite hotels, I wanted to show it to my family, this hotel always gave me great memories but it was a huge disappointment.
Our one week stay was for the Christmas period, apart from a tree at the hotel reception the Christmas spirit was not there.

An empty hotel with no customers, no atmosphere and the program displayed at the reception was not respected. We came back early from our stroll in town to attend the live piano, it took several people from the hotel to finally tell us that the live would not take place, nor the live guitar scheduled for the next day!

I wrote to the Instagram account to ask what was planned for Christmas in the hotel because I was worried that there was so little organization and communication in the hotel. I was simply told that the restaurant was having a special meal, which I had booked for 4 people on the 24th at 9pm.

Some decorations had been put on the tables for the Christmas dinner, we arrived for 21h at the table, in the restaurant room a table of 3 people who were at dessert and a woman alone, it was the atmosphere of the Christmas dinner on a playlist in loop since the beginning of the week. The meal was served to us very quickly since we were the only customers, but while we were eating the main course, the waiters started to remove the decorations and set up the breakfast tables! In this really unpleasant atmosphere we had our dessert and left around 10:30 pm, I hadn't imagined my Christmas Eve in such conditions!

I would like to thank Richard the concierge who tried by all means to make our stay pleasant by offering us visits and activities outside the hotel.

But for me it's finished the Nhow a Noel in these conditions !!!!