Tina Russell

Review of Toyota of Alvin

SERVICE UPDATE: I bought a car from this place. ...

SERVICE UPDATE: I bought a car from this place. Sales Service was great. Issues with the tint. Took it back once and was told a manager need to approve the work order. No call from Amber as I was told would call once the approval was given. Today 10/5 I went in after getting a call from the service department 2 months later for 8 am on the previous Friday 10/2. Okay I was there only to be told by Amber the flaws in the rear window tint was due to a car seat strap. Really....after explaining the multiple flaws when I purchased but okay whatever! After asking someone higher up it was approved as well as 2 other windows. My outside of the car was dirty but I expected the service team to run it through the wash to make sure there's no other issues as they washed it when I brought it the first time. There are still flaws. I waited 4 hrs only to have the service guy who wasn't involved in the transaction hand me my keys and say your car is done. Any time I have had any service done especially a complaint a service manager or someone walked me out to see that the work was done and satisfactorily. Nope not even a one of them took the time to do that. Sales is fine but Service sucks and I will make sure to take my business elsewhere. And yeah that 5 Star review on Google will be deleted! Quality service didn't end after the purchase!!

SALES WAS GREAT!!
Bought a car for my daughter on Saturday July 18. Purchased a 2020 Toyota Corolla SE. The salesman Victor, William in Finance, and Kat in Delivery were very professional in this entire process. Their service was great. Pack your patience as Saturdays are busy at least on that Saturday. I have read a lot of reviews good and bad but everyone's experience will probably be different. I can say I didn't experience any issues when I went. Thanks to the team!