I recently ordered a set of 55w ballasts. I receiv...

I recently ordered a set of 55w ballasts. I received them and they are not working correctly. I immediately contacted the company to see if there is any way we can resolve this. They always blame the customer and it can never be their products issue. I have 10 plus years experience dealing with hids and they treat you like you re a complete idiot. I emailed them to see if I can send them back for a refund being that they weren t even installed for 5 minutes and quit working. They refused to refund me saying since they are clearance items that there are no way shape or form refundable. I would definitely steer clear of this company because once they have your money, that s all they care about. I tried to buy American and sadly was let down. I would look elsewhere for any of your lighting needs.

Responding to Retro Solutions comment:

You guys are quick to respond to a review post but can t get a hold of your company by phone and emails take a day to respond to. If you look at the many emails I sent, I stated that I have the correct wiring harness with a capacitor and relay to power the ballasts. 3 other companies ballasts work with my setup no issues. They are 55w as well. I was looking to upgrade to an American companies ballasts so I can have someone to contact if there were problems or concerns about something. The customer service you provide is not satisfactory by any means. It s easy to refuse by email if you don t answer your phone. Just to make sure it wasn t my setup, I plugged another ballast into the harness right after these wouldn t work and my setup worked just fine. All I am asking for is to send these back for a refund. I am not asking for another set or for these to be tested. You guys must really stand by your products if you don t even refund them.